Our live remote video monitoring service is designed to detect and deter suspicious or criminal behavior that can not only result in potential asset loss for our clients, but also critical or even fatal injury for the suspects. When these unfortunate situations arise, we work closely with first responders to appropriately mitigate the incident.
Cleaning up the streets.
When our highly skilled video monitoring operators detect criminal behavior, the first response is to deter the suspect by utilizing our innovative security peripherals such as voice commands from our live communication speakers, and visual deterrence from our LED strobe lights. In the event the suspect is not deterred by these means, we turn to site-specific procedures & protocols to determine our next course of action.
When police are to be contacted, we provide them with specific details such as the suspect’s actions, their location, physical description & appearance, and any other details to inform law enforcement officers to facilitate an arrest. As our operators are monitoring live security feeds, calls from our monitoring center are for crimes in progress, and as such are prioritized accordingly by police dispatch; providing quicker police response times. After the police are dispatched, our monitoring team keeps a close eye on the suspect, whilst gathering detailed evidence of the offences committed.
When the police arrive on site, they will often contact our monitoring center for an updated report on the situation and the perpetrators’ exact location on site. Once the incident is contained, our video monitoring operators will develop an in-depth incident report containing timestamps of specific actions, high-resolution images, and the associated video feeds. Once the detailed incident report is completed, it is available in our syncroReports information portal for our clients to access. These reports are also utilized by law enforcement to assist in court proceedings, when required. Through the years of assisting law enforcement with suspect apprehension, we have built a strong relationship with various police forces throughout Canada and the United States.
Putting Health & Safety into practice.
As mentioned previously, trespassing can be very dangerous as terrain is unpredictable, especially to those that are unfamiliar with a site. Falling into a hole on a construction site, being electrocuted when near power transfer stations, or even being crushed by materials in a recycling facility, can prove to be fatal mistakes. When these incidents occur, our video monitor operators are trained to immediately contact both the police and Emergency Medical Services provide them with as much details as possible.
Our standard video monitoring for security takes place outside of standard work hours, but we also offer an innovative Health & Safety Monitoring service which assists in preventing workplace accidents & injury on site during work hours. Workplace injuries can often occur with nobody around to respond and assist. In these instances, our highly skilled video monitoring operators respond swiftly to reduce the response time for the arrival of Emergency Medical Services
Protection from the threat of fire.
One of the most commonly shared hazard across all industries is the ever looming threat of fire. Fires can be devastating to both clients’ assets and employee’s well-being. When a fire is identified during video monitoring hours, our operators will quickly contact the fire department informing them of the emergency.
To combat the threat of fire, we have developed our innovative FireWatch monitoring service. This service includes the implementation of robust video security units that are equipped with high resolution cameras, and smoke & heat detectors, in tandem with our live remote video monitoring services.
If the smoke & heat detectors are tripped, the fire alarm alarm company would contact our UL Certified Video Monitoring Center, where our operators will visually verify the presence of fire or smoke, and contact the fire department if needed.
