Our highly skilled video monitoring operators are trained to detect and deter criminal behavior during our monitoring hours from 6:00pm to 6:00am. What happens when an incident occurs during non-monitored hours? Even though nobody may be actively watching, our cameras are still recording 24/7, and our Investigations Team can review & report on any incidents that occur, upon request.

Our Investigations Department

Our team of investigators are trained to review footage and piece together the narrative of any incident that occurs on sites monitored by our industry leading video monitoring devices, whether it’s during standard monitoring hours or not.
By conducting these thorough investigations, we are able to gather important details that provide context for the incident. Whether it’s internal theft, tampering of machinery, or worker disputes, our investigations team will work to provide our clients with the answers they need.
The inside of an office with 3 individuals working on their desktop computers

Other commonly investigated incidents include:

HEALTH & SAFETY VIOLATIONS
VEHICLE ACCIDENTS
EXTERNAL THEFT
ON-SITE INJURY
WEATHER RELATED DAMAGE
VANDALISM

How Do We Conduct Investigations?

The first step is for our Investigations Team to obtain a full understanding of the incident that is in question. This is achieved by communication with the client and asking about the who, what, where, when and why of the incident. The more information the client is able to provide, the quicker our investigators will be able to provide results.
Black car driving through a security gate, recorded on Caliber Communication video monitoring security device
Once our investigations team has gained an understanding of the incident and what they are searching for, they will observe the security site map and determine which cameras are viewing the area where the incident has taken place. As they investigate the video feeds, snapshots are taken of timeframes that are significant to the investigation and details that are sought are recorded.
Once the required information is gathered, to conclude the investigation, a detailed report is drafted. This report consist of all the relevant information gathered throughout the investigation; including time-stamped descriptions, photographs, and video footage of the events that occurred.
If requested by the client, we will also share the file with the local police department, who can conduct further investigations, when required.

What are the benefits of utilizing our investigations service?

This service is easily accessible to all of our clients upon request, and is included in our Video Monitoring service agreement. Successful investigations lead to a plethora of positives; the return of stolen materials, the arrest of a reoffending vandal, or the apprehension of an internal thief are just a few of the many results of our investigations service.

Overall, our investigations service is yet another useful security and project management tool that works in tandem with our innovative video monitoring services.

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