We would like to inform all of our customers that as of Monday, March 9th, 2020, Caliber Communications has initiated our Emergency Pandemic Preparedness Plan. As Canada’s only UL Certified Video Monitoring Center, we will take this time to assure our clients that we have taken every measure to be prepared, and are committed to remaining fully operational and diligent throughout the course of this pandemic. The following are some of the policies and procedures that have been put in place, to date:
- Designated an Incident Commander to lead a team of specific individuals in maintaining any required changes to policy to ensure the highest level of service.
- Established a daily communications bulletin to keep staff updated and to ensure we are all on the same page regarding any pertinent information or changing guidelines from both the provincial and federal governments.
- To ensure reliable transportation to and from work, we are working closely with our staff to establish alternative arrangements, as necessary.
- We are communicating, updating and following all provincial and federal government guidelines for COVID-19 screening and self monitoring and are taking every precaution to maintain a safe work environment.
- As per our Emergency Pandemic Preparedness Plan, we have established the required methods to ensure the continuity of shift rotation in the event of COVID-19 positive testing employees required to self-isolate.
- Specialized staffing schedule for our Ontario UL Monitoring Center with designated quarantine staff reserve for back-fill during illness leaves.
- We are working closely with our Service staff to insure continuity of operations including necessary increase in hours required for influx in service and installations.
- All staff with the ability to work from home have been instructed to do so. Specific communication software is being utilized to ensure immediate contact is available between all staff and departments, regardless of location.
- Increased communication to each client to ensure we are meeting their requirements. We understand that specific security needs may change from day to day and are able to facilitate any changes in a timely manner.
To be clear, Caliber Communications is committed to maintaining the highest standard of security for all of our clients Canada wide. During the uncertainty of this very fluid situation, we ask that our clients remain in close contact with us regarding their individual and evolving needs. It is imperative that we work together to maintain the best level of security, as it is becoming more apparent that theft rates are increasing across all provinces and our capture rate is increasing daily. Communicating with your security provider will be paramount for the foreseeable future.
In order to expedite service, we have increased staff in several client facing departments. This will allow us to maintain fast response to client requests as the COVID-19 situation evolves. If there are any special requests or needs, we implore you to contact us immediately. We will adapt to the new needs of our clients as quickly as possible.
Caliber is currently the sole provider of video monitoring for numerous Utility Corps and high sensitivity sites across Canada, classifying Caliber Communications as an essential service provider. This classification ensures we will maintain the continuity of our services as we move forward together.
On behalf of the entire team at Caliber Communications, we genuinely want to extend any and all assistance we can as we journey through this unprecedented time together.
Thank you,
Caliber Communications Inc.